Reviews and feedback

Turn more completed work into review requests.

Sitebear sends branded review requests after completed jobs or appointments, collects private feedback in Customer Hub and gives customers a direct route to your Google review page. Google reviews sync into Sitebear Portal, where you can reply, while Customer Hub makes it easy to book again.

Get startedBook a demo

How it works

From completed work to feedback, reviews and repeat business

  1. Review request01 — Ask at the right momentWhen a job or appointment is complete, Sitebear sends the review request while the service is still fresh in your customer’s mind.
  2. Private feedback02 — Send it in your brandingYour customer receives a clear review invitation using your branding, with the next step ready for them in Customer Hub.
  3. Google review03 — Hear what your customer thoughtCustomers can leave feedback privately through Customer Hub, giving you a straightforward way to hear what they thought about the service.
  4. Repeat work04 — Make Google easy to reachCustomers can continue directly to your Google review page, without having to search for your business and work out where to leave the review.
  5. 05 — Give them an easy way backCustomer Hub keeps rebooking and contact options close at hand, making it easier for customers to return for the next job or appointment.

Sitebear Portal

Bring your Google reviews into Sitebear.

Your Google reviews, connected.

Your Google reviews sync into Sitebear Portal, so you can keep an eye on public feedback without opening another dashboard.

Questions about reviews and feedback

Can Sitebear send review requests automatically?

Yes. Sitebear can send a branded review request automatically after completed work, making it a normal part of your customer follow-up.

Is feedback left in Customer Hub public?

No. Feedback submitted through Customer Hub is private to your business. Customers can separately continue to your Google review page.

Does Sitebear only send happy customers to Google?

No. Sitebear doesn’t filter customers according to what they say. The link to your Google review page isn’t reserved for customers who leave positive feedback.

Can I see and reply to Google reviews in Sitebear?

Yes. Google reviews sync into Sitebear Portal, and you can reply to them directly from the Portal.

Will I know when a new review arrives?

Yes. Review activity can trigger phone notifications in the Sitebear app, so you can see when something new needs your attention.

Can customers book again afterwards?

Yes. Customer Hub gives customers a straightforward route to rebook or contact you about further work after the service is complete.

Which packages include reviews and feedback?

Reviews and private feedback are included with Sitebear Growth and Sitebear Growth Pro. None.

Reviews and feedback

Build a stronger reputation after the work is done.

Make review requests, private feedback, Google reviews and rebooking part of one straightforward customer follow-up with Sitebear.