Booking Requests
Bookings and payments
Take bookings online, get paid sooner and keep your diary under control.
Let customers request a time when you need to review the work first, or take a deposit or full payment when a fixed-price service is ready to book. Sitebear keeps availability, booking updates and payments together.
Two ways to take bookings
Give each service the booking route that fits the work.
Use Booking Requests when you want the final say before a job goes in the diary. Use paid bookings when customers can choose a fixed-price service, pick a time and pay online.
Paid bookings
Secure the booking with a deposit or full payment.
For fixed-price services, customers choose a time and pay through Stripe while they book. Take a deposit to reduce no-shows or collect the full amount upfront. The booking can confirm automatically or wait for your approval, with no Sitebear booking commission or payment markup.
Availability and calendar
Only show times you can actually do.
Set working hours, closed dates and the staff, rooms, vehicles or other resources a service needs. Two-way Google Calendar synchronisation keeps outside commitments alongside Sitebear bookings, so customers aren't choosing times you've already committed elsewhere.
Changes and refunds
Keep changes and refunds under your control.
Customers can request a reschedule or cancellation through Customer Hub without changing the diary themselves. You review the request in Sitebear Portal and decide what happens next. For paid bookings, cancellation and refund remain separate decisions, so you decide whether a refund is due.
Customer updates
Keep customers informed — and know when you need to act.
Sitebear sends the relevant booking emails, while Customer Hub gives customers a branded place to check details, request changes, message you and book again. Phone notifications alert you to Booking Requests, paid bookings and changes, so important activity doesn't sit unnoticed.
Questions about bookings and payments
Can I use different booking options for different services?
Yes. You can use Booking Requests for work you want to review first and paid bookings for fixed-price services you want customers to book and pay for online.
Can I take a deposit instead of the full price?
Yes. Paid bookings can take either a deposit or the full payment through Stripe.
Can a paid booking still wait for my approval?
Yes. Paid bookings can confirm automatically or wait for you to approve them.
Does Sitebear charge commission on bookings or payments?
No. Sitebear doesn't add booking commission or payment markup. Stripe's normal processing fees still apply.
Does cancelling a booking automatically refund the customer?
No. Cancellation and refund are separate decisions. You decide whether a refund is due.
Can customers change a confirmed booking themselves?
They can request a reschedule or cancellation through Customer Hub, but the confirmed booking stays unchanged until you review the request.
Can Sitebear connect to Google Calendar?
Yes. Two-way Google Calendar synchronisation keeps Sitebear bookings and your other calendar commitments aligned when working out availability.
Which package do I need for online bookings?
Booking Requests are included with Sitebear Growth and Growth Pro. Paid bookings are included with Sitebear Growth Pro. Pricing has the full package comparison.
Bookings and payments
Bring more bookings in with less back-and-forth.
Tell us how customers book your services today. We'll set up the right mix of Booking Requests and paid bookings, so customers can choose a time online and you stay in control of the diary.
- Service chosen Time selected
- Booking Request You review
- Paid booking Payment taken
- Change requested You decide