Customer communication

Keep customer communication clear, professional and easier to follow.

Send branded confirmations and follow-ups, reply by email or WhatsApp, and keep Customer Hub messages and files together in Sitebear Portal. Customers get clear updates, while you spend less time chasing conversations across different apps.

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Sitebear Portal

Use the right message for the moment.

Customer communication in one place.

Send branded confirmations and updates when customers enquire, request or change a booking, receive a quote or invoice, pay or finish the work.

Communication around the work

Keep customers informed from first enquiry to follow-up.

The best message arrives when something changes and makes the next step obvious. Sitebear connects communication to the booking, quote, invoice or customer it belongs to.

Enquiries and bookings

Confirm the request and make booking changes clear.

Enquiries, Booking Requests and changesCustomers can receive a branded confirmation when they enquire or request a booking, then an update when you accept, decline, reschedule or cancel. The latest booking details stay in Customer Hub, so they can check them without chasing you.

Quotes and invoices

Send customers straight to the quote or invoice they need.

Review, accept and payWhen a quote or invoice is ready, send a branded update that opens the right Customer Hub view. Customers can accept or decline quotes, pay eligible deposits or invoices and see what is still outstanding.

Messages and aftercare

Keep the conversation going without losing the detail.

Email, WhatsApp, Customer Hub and filesReply to email, Customer Hub and WhatsApp Business conversations from Sitebear Portal. In Customer Hub, you can also share images and documents such as job photos, exercise programmes or aftercare information.

Reviews and repeat work

Follow completed work with a review request and an easy route back.

Feedback, Google reviews and rebookingAfter the work is complete, Sitebear can ask for feedback, give the customer a direct route to your Google review page and make it easy to book again through Customer Hub.

Questions about customer communication

Are customer emails branded for my business?

Yes. Sitebear can use your logo, colours, tone and footer details across customer-facing email templates.

Can I send a customer an email myself?

Yes. Sitebear supports manual customer emails, so you can send a branded personal reply from Sitebear Portal when an automatic update is not enough.

Can I reply to WhatsApp messages in Sitebear?

Yes. WhatsApp Business conversations can appear in the unified inbox, where you can read and reply from Sitebear Portal. You can still use the WhatsApp Business app too.

Can customers send images or documents through Customer Hub?

Yes. Customer Hub supports two-way messaging with image and document attachments.

Does Sitebear keep a full Customer history?

Sitebear keeps customer communication easier to follow in Portal. Growth Pro adds the full searchable Customer history across emails, messages, bookings, quotes, invoices, payments and other Sitebear activity.

Which packages include the wider communication tools?

Sitebear Website includes essential customer confirmations. Growth adds broader customer communication, including manual emails and Customer Hub messaging. Growth Pro adds the full Customer history and managed Email Campaigns. The Pricing page shows the full comparison.

Customer communication

Bring customer communication into one place.

Tell us how you handle confirmations, WhatsApp, follow-up and customer files now. We’ll recommend a Sitebear setup that keeps customers informed and makes messages easier to stay on top of.