Customer Hub

Give customers one place for bookings, quotes and payments.

Customer Hub is your branded customer area for booking changes, quote decisions, payments, messages and repeat work. Customers get a clear place to take the next step, while you spend less time chasing.

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What customers can do

Bookings, quotes and payments without the back-and-forth.

  1. Bookings01 — Check a bookingCustomers can see the service, date, time, location and directions without needing to ask you for the details.
  2. Changes02 — Request a changeThey can ask to reschedule or cancel. You review the request before the confirmed booking changes.
  3. Quotes03 — Accept or decline a quoteCustomers can see the proposed work, itemised price and any deposit requirement, then make their decision online.
  4. Invoices04 — View and pay an invoiceCustomers can see paid and outstanding amounts, pay online through Stripe, or follow your bank-transfer or pay-in-person instructions.
  5. Repeat work05 — Book againReturning customers have a clear route to book again or get back in touch when they need more work.

Customer Hub

Messages, files and follow-up in one branded Hub.

Customers can message you and read your replies in Customer Hub, keeping the conversation easier to follow.

Questions about Customer Hub

Which packages include Customer Hub?

Customer Hub is included with Sitebear Growth and Growth Pro.

How do customers access Customer Hub?

Customers use secure passwordless access, so they don’t need another password to remember.

Can customers change a confirmed booking themselves?

They can request a reschedule or cancellation. You review the request before the confirmed booking changes.

What payment options can customers use?

Customers can pay eligible quote deposits and invoices online through Stripe. Customer Hub can also show your bank-transfer details and pay-in-person instructions. Stripe fees apply; Sitebear adds no payment markup.

How is Customer Hub different from Sitebear Portal?

Customer Hub is for your customers. Sitebear Portal is the app your business uses to manage bookings, quotes, invoices, payments, customer messages and the rest of the business side.

Customer Hub

Make bookings, quotes and payments easier for customers.

Give customers a branded place to check what’s booked, accept quotes, pay, message you and come back again — while you spend less time chasing the next step.