Customer story · Tyneside Handyman

Better job details before Tyneside prices the work.

Instead of trying to price handyman work from a vague message, Tyneside uses Quote & Book to collect job details and photos, ask the right questions and give an initial labour estimate in around a minute. The Booking Request and the work that follows are then managed through Sitebear.

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“Handyman jobs are difficult to price from one quick message because every job’s different. Sitebear gets customers to explain the work, upload photos and answer the questions I’d normally have to chase, then gives them an initial estimate based on my rates. I get the Booking Request and all the details on my phone, so I can review the job properly before taking it on. Once we go ahead, I can keep on top of the booking, quote, invoice, messages and payment without juggling texts and separate emails.”

Owner · Tyneside Handyman
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Quote & Book at Tyneside Handyman

From a rough description to a Booking Request

  1. Job details01 — Describe the workCustomers explain one or more jobs in their own words and upload photos so Tyneside can see what needs doing.
  2. Questions02 — Answer the questions that matterSitebear asks job-specific questions and can clarify anything still missing, so Tyneside gets useful detail before calling back.
  3. Estimate03 — Get an initial estimate in around a minuteSitebear uses Tyneside’s own pricing rules to give the customer an initial labour estimate. It isn’t the final confirmed price.
  4. Booking Request04 — Choose a preferred timeThe customer chooses a preferred date or time and sends the Booking Request with the job details and estimate attached.
  5. Sitebear app05 — Review it on the phoneTyneside gets a phone notification and can review, accept, reschedule or decline the request, or ask the customer for more information.

Customer Hub

Keep the rest of the job together

After the Booking Request.

Once the booking is confirmed, Customer Hub lets the customer check the details and request a change without another round of calls or texts.

For trades and property services

Get the job details before you call back.

Tell us how customers currently describe jobs, ask for prices and book work. We’ll show you how Sitebear can cut the back-and-forth from first enquiry through to payment.