Customer story · Coastly Women’s Physiotherapy

How Coastly makes appointments easier for patients and practitioners.

Coastly uses Sitebear to explain specialist services, manage bookings and collect secure patient intake before a visit. Customer Hub then gives patients one branded place for booking details, messages, documents and follow-up.

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“Women’s health appointments can involve a lot of information before the patient even arrives. Sitebear gives patients a clear way to understand the service, book and complete their intake beforehand, so I can review what I need before the appointment. Afterwards, Customer Hub gives them somewhere to come back to for messages and exercise programmes. I also get an alert on my phone when something needs my attention. It’s much easier than keeping everything together across separate forms, emails and systems.”

Coastly Women’s Physiotherapy
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Before the appointment

From choosing a service to arriving prepared

  1. Website01 — Understand the serviceCoastly’s specialist pages explain what each appointment is for, helping patients understand their options before they book.
  2. Booking02 — Choose an appointmentPatients choose the right service and an available time through Coastly’s booking experience.
  3. Clinical Records & Intake03 — Complete the form beforehandAfter booking, patients complete the relevant medical history, clinic questions and consent before the visit. Sensitive answers are encrypted.
  4. Sitebear Portal04 — Prepare before the appointmentCoastly can see when the intake is complete and review the relevant information before the patient arrives.

Customer Hub

Patient support doesn’t end when the appointment is booked.

A branded place for Coastly’s patients.

Patients can check their appointment details and request a reschedule or cancellation. Coastly reviews the request before the booking changes.

For physiotherapy and specialist clinics

Give patients a better experience around every appointment.

Tell us how your clinic handles bookings, intake and follow-up. We’ll recommend a Sitebear setup that makes things clearer for patients and gives your team less to chase.